“I'm Happy With The Outcome!”
Good day Ms.(Firm Case Manager)
My name is (name withheld for confidentiality purposes),and you were of immense assistance in an odious but vital matter earlier this year. My wife had called your firm and, providentially got to speak with you,she was quite impressed and strongly suggested that I contact you. As always,Ms.(Firm Case Manager), my wife was correct.
Outside of mundane matters like real state, my will and-yes-a divorce, this was my first experience with a law firm. Things were handled expeditiously and my case involved the commonwealth of Pennsylvania, Ms. (Firm Case Manager), which moves at a glacial pace. This long-o’erdue missive is to express my appreciation, ma’am, I’m happy with the outcome of course but its your people skills that I stand in awe of, Ms.(Firm Case Manager),
Brought good luck and good management, I spend only an hour a year on the phone. (My wife maintains that no one wants to talk to me or listen to me) Boy was it ever a pleasant surprise speaking with you, Ms.(Firm Case Manager), you were not just professional but pleasant and patient (most of us are none of the above) It was no surprise that you came across as quite bright, ma’am but you also projected warmth, and you were animated. As a rule, Ms.(Firm Case Manager), I meet someone like you, I’m impressed but clearly you are an exception. No wonder you’re the first person with whom prospective clients converse when they contact your firm. This is a tribute to your outlook and versatility. I’ll bet that you’re not only valued but also venerated at IMHOFF & ASSOCIATES. Not only are you well spoken, you listened and on top of that you have a sense of humor. We could use you in Washington, Ms.(Firm Case Manager), but I’m under the impression that you are too valuable in your profession and that you couldn’t be replaced. I trust that your alleged peers appreciate you to the extent that my wife and I do.
I fancy myself articulate, Ms.(Firm Case Manager), but words (like “hafta”, its an Appalachian thing) don’t exist to express my appreciation. (we’ll “inerrable” does but it would ruin this theme of mine to use that one, huh?) anyhow ma’am too often we only hear about it when things go poorly; it’s my job to balance things by letting people know when they do well. One shouldn’t wait till the eulogy to send flowers I know you are a very highly evolved person, Ms.(Firm Case Manager), and in our less-than-Utopian society I hope that you’ll continue to help people and do so with panache ande’lan in what must be a most rewarding career.
Got to go, Ms.(Firm Case Manager),
Thanks again and again,
Ms.(Firm Case Manager), May your dreams all come true so long!
(Name withheld for confidentiality purposes)